Planera AI

Support

We're here to help. Most emails are answered within 2 business days.

Contact Us

For any question about Planera — the mobile app, the website, flight search, or the Planera app inside ChatGPT — email us at support@planeraai.app. Please include the device or platform you are using and a short description of what happened; a screenshot helps us resolve things faster.

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Common Questions

Does Planera book my flights or take payment?

No. Planera is an AI travel planning platform — it provides flight search and personalized itineraries only. It does not sell tickets and does not process bookings or payments. Search results link you to airlines and third-party platforms, where any booking is completed directly with that provider. Questions about a payment, a ticket, or a reservation must go to the airline or booking site you completed it with.

The prices or itinerary look wrong or out of date.

Fares change constantly and AI-generated itineraries are informational, so details can occasionally be incomplete or outdated. Always confirm the final price and terms on the airline or booking site before you travel. If something looks clearly broken, email support@planeraai.app with the route and dates and we'll look into it.

I'm using Planera inside ChatGPT.

The Planera app in ChatGPT lets you search live fares, find the cheapest dates, browse curated deals, and build day-by-day itineraries without leaving the conversation. It works without a Planera account. If a card fails to load or a result looks wrong, email support@planeraai.app and tell us what you asked for.

How do I delete my account or my data?

You can permanently delete your account and all associated data from the account deletion page, or by emailing privacy@planeraai.app. See our Privacy Policy for how your data is handled.

More Information

Planera — Your journey, planned with intelligence.