Privacy Policy

Last updated: February 2026

Planera respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Planera mobile application and related services.

1. Who We Are

Planera is an AI-powered travel planning platform that provides personalized travel itineraries and recommendations. Planera does not operate as a travel agency and does not process travel bookings directly.

📧 privacy@planeraai.app

2. Information We Collect

2.1 Information You Provide

We may collect information you voluntarily provide, including:

Name or username
Email address
Account login details
Travel preferences (destinations, dates, budget, interests)
Feedback, reviews, or support messages

2.2 Automatically Collected Information

When you use the Service, we may automatically collect limited technical data such as crash logs and basic diagnostics to improve app stability and performance.

2.3 Third-Party Data

Planera may receive limited data from third-party services (such as analytics, authentication, or payment providers), in accordance with their privacy policies.

3. How We Use Your Information

We use your information to:

Provide and improve the Service
Generate personalized AI-based travel plans
Communicate with you (support, updates, important notices)
Monitor usage and improve performance
Ensure security and prevent fraud

We do not sell your personal data.

4. AI & Automated Processing — Third-Party AI Service

Planera uses AI systems provided by OpenAI, Inc. (San Francisco, CA, USA) to generate personalized travel itineraries, recommend sights and attractions, and power the Atlas travel assistant.

4.1 What Data Is Sent to OpenAI

When you use AI-powered features, the following data may be transmitted to OpenAI’s API:

Trip destinations and origin city
Trip dates, arrival time, and departure time
Budget amount and number of travelers
Travel interests and local experience preferences
Messages you send to the Atlas travel assistant

4.2 What Data Is NOT Sent to OpenAI

We do not send the following personal data to OpenAI or any other third-party AI service:

Your name, email address, or account credentials
Payment or billing information
Profile picture or photos

4.3 Purpose and Safeguards

Data is sent to OpenAI solely to generate AI-powered travel content. OpenAI processes data in accordance with their API data usage policy and does not use API inputs to train their models. AI outputs are automated and informational only — no automated decisions produce legal or similarly significant effects, and you remain in full control of your travel decisions.

4.4 Your Consent

Before any data is sent to OpenAI, Planera will request your explicit consent. You may grant or withdraw this consent at any time via Settings → Travel Preferences.
If you decline consent, AI-powered features (trip generation, sights recommendations, and Atlas chat) will be unavailable, but all other app features will continue to work normally.

5. Sharing of Information

We may share your information only:

With OpenAI, Inc. — to provide AI-powered travel planning features (see Section 4 above)
With trusted service providers (hosting, analytics, email, payments)
To comply with legal obligations
To protect our rights, users, or the security of the Service

All third-party partners are required to handle data securely and lawfully. OpenAI’s data processing is governed by their API data usage policy, which does not permit use of API data for model training.

6. Third-Party Links & Services

Planera may contain links to third-party websites or services (e.g. airlines, hotels, booking platforms).
We are not responsible for the privacy practices or content of third-party services. You should review their privacy policies before providing personal data.

7. Data Retention

We retain personal data only for as long as necessary to:

Provide the Service
Comply with legal obligations
Resolve disputes and enforce agreements

You may request deletion of your account and associated personal data by contacting privacy@planeraai.app.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data.
However, no system is completely secure, and we cannot guarantee absolute security.

9. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the right to:

Access your personal data
Request correction or deletion
Restrict or object to processing
Request data portability
Withdraw consent at any time

To exercise your rights, contact us at privacy@planeraai.app.

10. Children’s Privacy

Planera is not intended for users under the age of 18. We do not knowingly collect personal data from children.

11. International Data Transfers

Your data may be processed or stored on servers located outside your country. We ensure appropriate safeguards are in place in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the Service.
Continued use of Planera after updates constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, contact us at: